Wie können wir helfen?
Willkommen im Caya Help Center. Hier finden Sie Informationen, die Ihnen die ersten Schritte mit Caya erleichtern, erhalten Hilfe bei Problemen und können mit unserem Kundenservice in Kontakt treten.
Webportal & App
- ★ How can I share documents?
- In which file format does CAYA provide the digital letters?
- How are the PDF files named when downloaded?
Folder functionalitySee all 3 articles
Additional modulesSee all 2 articles
- ★ How can I set up integrations?
- What are integrations?
- How can I remove an integration?
- What do integrations cost?
PayNowSee all 1 articles
Rates, contract & billing
- ★ What is the "Free Account" for business customers?
- What are the tariffs?
- What are your prices?
- Which tariff suits me?
- What is considered a recipient?
- What payment methods are accepted?
Scans & digitized mail
- ★ Where can I find the document ID?
- How does the digitization of mail work?
- Are the digital documents searchable?
- Can I upload Documents to CAYA?
- Can I forward documents to CAYA by email?
- On which days does CAYA digitize my mail?
- ★ What is my CAYA Postbox address?
- How can I add more recipients to my caya account?
- What is the CAYA mailbox?
- What are the advantages of the CAYA mailbox? Are there any disadvantages?
- Is it possible to change the CAYA postbox address?
- Can I use the Postbox address as a reporting address?
Digital postboxSee all 2 articles
Forwarding order & mail forwarding
- ★ How can I set up a new forwarding order?
- ★ How can I add additional recipients to an existing forwarding order?
- What is a forwarding order?
- Do I need a forwarding order?
- How is the forwarding order set up?
- When do I book my forwarding order?
- What happens to letters from authorities?
- Does CAYA digitize bound or stapled mail?
- What happens to TAN letters, bank and credit cards?
- What happens to advertising brochures?
- What happens when I get magazines and newspapers?
Immediate shipment & groupage mail
- Can I have original documents sent to me?
- What is a bundled delivery?
- How can I put together a bundled shipment?
- How can I order an immediate shipment?
- How many letters can I order in one immediate return shipment?
First steps & basics
- ★ Does CAYA offer user rights management?
- With which browsers is the web portal compatible?
- Can I use CAYA on mobile devices?
- How can I download the CAYA app?
- Can CAYA also send me my mail by e-mail?
- Does CAYA use machine learning?
Security & PrivacySee all 1 articles
Account & Personal Data
- Where can I find my customer number?
- How do I log into my CAYA account?
- Can multiple users be assigned to one account?
- How can I change my name?
- How can I change my password?
- Can I receive private and business mail in one account?
- Information concerning COVID-19 and CAYA
- What is CAYA?
- How does CAYA work?
- How can I redeem my coupon code?
- Can I use CAYA outside of Germany?
- How can I contact CAYA support?
Rates, Contract & Billing
- How can I change my payment method?
- How can I change my tariff?
- Where can I find my invoices?
- Why was my direct debit paused by CAYA?
- How can I find out what money was debited for?
- I have received a letter from PairFinance, what does it mean?
Immediate & collective shipments
- Why is the shipment made as a parcel?
- What happens if the shipment history does not continue?
- What can I do if the package is left at DHL?
- Why can't I make the request in the account?
- My mailbox address was on Glogauer Str., now the address has changed. Does my mail still arrive, what can I do?