It is generally possible to use CAYA from abroad. However, we strongly advise against setting up international forwarding orders.
With international forwarding orders, letters may be bundled in a collective envelope. Letters arriving in a collective envelope at our scan center cannot be opened and digitized individually.
Furthermore, please note for international use:
- Provide your personal CAYA mailbox address to people and companies from whom you want to receive your mail digitally. For more information, see What is the CAYA Postbox?
- Our scanning centers are located in Berlin. Experience has shown that forwarding letters from abroad to Germany or Berlin can involve noticeable delays.