According to the information provided by Deutsche Post (more information here), the following items are excluded from the domestic redirection order:
- DHL parcels
- Dialogpost without wrapping
- Express items.
- Press items (e.g. customer magazines)
- Postal distribution items (e.g. daily newspapers)
You will therefore continue to receive these items physically at your address in the future.
In rare cases, online store orders arrive at our address because they have been sent by the sender as a maxi letter or as a merchandise shipment, for example.
The most proven way to have certain shipments come directly to you is to provide an alternate delivery address for all online orders. This could be a Packstation or your office, for example.
Banks, insurance companies, tax offices or other public institutions sometimes provide their mailings with a so-called advance directive. These letters may then be returned to the sender if there is a forwarding order. This may be the case, for example, if you have a new EC card sent to you. In such cases, inform the sender of the above-mentioned alternative delivery address so that the mail arrives at your address.
... And if something does slip through?
If we receive merchandise shipments, press shipments or letters in general that contain credit, PIN or customer cards of any kind, these will also be digitized like any other shipment and made available to you in your account. You can then request the originals (Can I have original documents sent to me?).