It is generally possible to use CAYA from outside of Germany.
Please note the following:
- We strongly advise against setting up an international forwarding order. With international forwarding orders, letters are often bundled in a collective envelope. Letters arriving in a collective envelope at our scan centers cannot be opened and digitized individually.
- We recommend sharing your personal CAYA mailbox address with people and companies from whom you want to receive your mail digitally. For more information, see: What is the CAYA Postbox?
- Our scanning centers are located in Germany. Experience has shown that forwarding letters from abroad to Berlin can involve noticeable delays.