You can book your forwarding order directly when you set up your CAYA mailbox or as soon as you need it in your account settings (https://app.getcaya.com/app/settings/sources).
You should allow about 10 working days for your forwarding order. Experience shows that this is the time Deutsche Post needs to fully set up the forwarding order functionally and to ensure that letters can be recorded accordingly.
IMPORTANT: It is not possible to add additional recipients after Deutsche Post has commissioned the redirection order. Therefore, please be sure to name all persons (e.g., partners, roommates, children) whose mail is to be forwarded when you order the forwarding service.
We will support you in the event of complaints or queries regarding your forwarding order.