We pause the direct debit procedure if a return debit note occurs. This means that a direct debit cannot be honored, for example, due to insufficient funds. If you would like to continue to receive direct debits, please contact us. If your bank details have changed, please inform us.
We ask for your understanding that we can only offer the direct debit procedure again as soon as the outstanding amounts have been settled. For this purpose you have received an e-mail from us.
Please note that we incur costs due to a return debit note (processing fees of your bank as well as the payment service provider). We always pass these costs on to you without our own processing fee. A reminder fee may be charged by us in case of overdue payments.