We usually only digitize the first page of bound mail, magazines and brochures, as well as the reverse side if applicable. This also applies to documents that we would otherwise damage during scanning. Staples and staple pins are usually removed, as long as there's not more than 5 staples or staple pins to be removed. The documents are scanned in their entirety in each case. We will also be happy to mail these documents to you if needed.
Selected items that are not fully scanned can be sent to you via immediate request or in the optional regular consolidated shipment. You can see this status with the corresponding new documents in your Inbox area, as well as the complete current listing of your marked returns in the Original Requests area.