In the web portal or the CAYA app, you can easily request letters as an instant original. To do this, proceed as follows:
- Call up an overview of your letters (e.g., Inbox, Filing, Search Results).
- Click on the button with the three dots (options) next to the letter you want to request immediately
- Click Request original(s) now
You will then be redirected to the main menu item Delivery Originals. You can now confirm your selection via Request delivery now or go back to add more documents to the delivery (maximum 15 documents).
Tip: Currently, the menu items Request original(s) now and Add next delivery are functionally identical, except that the latter does not redirect you. Use this option if you want to add multiple letters to an instant shipment as quickly as possible.