In the web portal and the app, you can easily request letters in the original. Proceed as follows:
- Call up an overview of the documents (e.g., Inbox, Archive, Search Results).
- Click on the button with the three dots (options) next to the letter for the respective document
- Click Add original to next delivery
- The letter will be added to the delivery cart and delivered as part of the next bundled shipment
You can check your selection in the side menu item Delivery originals. You do not need to do anything else. The documents in the delivery shopping cart will be sent to you with your next bundled shipment to the address stored at the time of the deadline under Delivery settings.
Alternatively, you can also request documents in the delivery shopping cart as an immediate shipment.