Hallo! Wie können wir helfen?
Willkommen im Caya Help Center. Hier finden Sie Informationen, die Ihnen die ersten Schritte mit Caya erleichtern, erhalten Hilfe bei Problemen und können mehr über die zahlreichen Funktionen von Caya erfahren.
Scans & digitized mail
- Where can I find the document ID?
- How does the digitization of mail work?
- Are the digital documents searchable?
- Can I upload Documents to CAYA?
- Can I forward documents to CAYA by email?
- On which days does CAYA digitize my mail?
Postbox address
- What is my CAYA Postbox address?
- How can I add more recipients to my caya account?
- What is the CAYA mailbox?
- What are the advantages of the CAYA mailbox? Are there any disadvantages?
- Is it possible to change the CAYA postbox address?
- Can I use the Postbox address as a reporting address?
Digital postbox
See all 2 articlesForwarding order & mail forwarding
- How can I set up a new forwarding order?
- How can I add additional recipients to an existing forwarding order?
- What is a forwarding order?
- Do I need a forwarding order?
- How is the forwarding order set up?
- When do I book my forwarding order?
Special format
- What happens to letters from authorities?
- Does CAYA digitize bound or stapled mail?
- What happens to TAN letters, bank and credit cards?
- What happens to advertising brochures?
- What happens when I get magazines and newspapers?
Immediate shipment & groupage mail
- Can I have original documents sent to me?
- What is a bundled delivery?
- How can I put together a bundled shipment?
- How can I order an immediate shipment?
- How many letters can I order in one immediate return shipment?
First steps & basics
- With which browsers is the web portal compatible?
- Can I use CAYA on mobile devices?
- How can I download the CAYA app?
- Can CAYA also send me my mail by e-mail?
- Does CAYA use machine learning?
- Does CAYA offer user rights management?
Security & Privacy
See all 1 articlesAccount & Personal Data
- Where can I find my customer number?
- How do I log into my CAYA account?
- Can multiple users be assigned to one account?
- How can I change my name?
- How can I change my password?
- Can I receive private and business mail in one account?
About CAYA
- Information concerning COVID-19 and CAYA
- What is CAYA?
- How does CAYA work?
- How can I redeem my coupon code?
- Can I use CAYA outside of Germany?
- How can I contact CAYA support?