Hallo! Wie können wir helfen?
Willkommen im CAYA Help Center. Hier finden Sie Informationen, die Ihnen die ersten Schritte mit CAYA erleichtern, erhalten Hilfe bei Problemen und können mehr über die zahlreichen Funktionen von CAYA erfahren.
Scans & digitized mail
- How does the digitization of mail work?
- Where can I find the document ID?
- Can I upload Documents to CAYA?
- Can I forward documents to CAYA by email?
- On which days does CAYA digitize my mail?
- What does OCR (text recognition) mean?
Postbox address
- What is my CAYA Postbox address?
- What is the CAYA mailbox?
- What are the advantages of the CAYA mailbox? Are there any disadvantages?
- Is it possible to change the CAYA postbox address?
- Can I use the Postbox address as a reporting address?
- Is the Postbox address a summonable address?
Digital postbox
See all 1 articlesForwarding order & mail forwarding
- What is a forwarding order?
- Do I need a forwarding order?
- How is the forwarding order set up?
- How can I set up a new forwarding order?
- When do I book my forwarding order?
- How long does it take to set up a forwarding order?
Rates, contract & billing
- What are your prices?
- What is considered a recipient?
- What payment methods are accepted?
- What are the contract terms?
- I have a primary and a secondary residence. Is the single tariff suitable for me?
- What is the "Free Account"?
Special format
- What happens to letters from authorities?
- Does CAYA digitize bound or stapled mail?
- What happens to TAN letters, bank and credit cards?
- What happens to advertising brochures?
- What happens when I get magazines and newspapers?
Immediate shipment & groupage mail
- Can I have original documents sent to me?
- How can I order an immediate shipment?
- How many letters can I order in one immediate return shipment?
First steps & basics
- With which browsers is the web portal compatible?
- Can I use CAYA on mobile devices?
- How can I download the CAYA app?
- Can CAYA also send me my mail by e-mail?
- Does CAYA use machine learning?
- Does CAYA offer user rights management?
Security & Privacy
See all 1 articlesAccount & Personal Data
- How can I change my name?
- Can I receive private and business mail in one account?
- How can I cancel CAYA?
- What is the termination procedure?
- What are the notice periods?
About CAYA
- Information concerning COVID-19 and CAYA
- What is CAYA?
- How does CAYA work?
- How can I redeem my coupon code?
- Can I use CAYA outside of Germany?
- How can I contact CAYA support?